Privacy Policy

Effective Date: February 5, 2026

1. INTRODUCTION

Welcome to Favofam. We value the trust you place in us when you choose our handcrafted wine shelves for your home. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how Favofam (hereinafter referred to as “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from favofam.com.

2. INFORMATION WE COLLECT

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Device Information

• Purpose: To load the site accurately for you and to perform analytics on site usage to optimize our website.

• Source: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

• Data Collected: Web browser version, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the site.

B. Order Information

• Purpose: To provide products to you, process your payment, arrange for shipping, provide you with invoices and order confirmations, and communicate with you.

• Source: Collected directly from you.

• Data Collected: Name, billing address, shipping address, payment information (processed via Stripe or PayPal), email address, and phone number.

C. Customer Support Information

• Purpose: To provide customer support (e.g., questions about installation, weight capacity, or wood care).

• Source: Collected from you via email or contact forms.

• Data Collected: Your name, email, and the contents of your message.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal data. We only share your Personal Information with trusted third parties to help us provide our services and fulfill our contracts with you.

A. Service Providers: We use third-party platforms to power our online store and store data securely.

B. Payment Processors (Stripe & PayPal) We use secure payment gateways to process transactions.

• Stripe: For credit/debit card processing.

• PayPal: For express checkout and wallet payments.

• Security: We do not store your full credit card details on our servers. All financial data is handled directly by these banking partners under strict PCI-DSS compliance standards.

C. Shipping & Logistics: To get your heavy wine shelf from our US warehouse to your doorstep, we must share your Name, Shipping Address, and Phone Number with our carrier partners (e.g., UPS, FedEx, DHL, or Freight Carriers).

• Note: Phone numbers are mandatory for international delivery updates and customs clearance (DDP service).

D. Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIORAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (e.g., regarding new collections or sales).

5. YOUR RIGHTS

Depending on your location, you have specific rights regarding your data.

United States (California – CCPA) If you are a resident of California, you have the right to know what personal information we collect, use, and disclose. You also have the right to request the deletion of your personal information.

• Do Not Sell My Info: Favofam does not sell your personal information to third parties for monetary gain.

Europe (GDPR) If you are a resident of the European Economic Area (EEA) or the UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

• International Transfer: Please note that your information will be transferred outside of Europe to the United States (where our operations and servers are based) for processing and fulfillment.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain this data to comply with tax/accounting laws and to handle any potential warranty issues or returns.

7. COOKIES

We use cookies to improve your browsing experience.

• Functional Cookies: Essential for the shopping cart to work and for the site to remember your currency/country preferences.

• Analytics Cookies: Help us understand which designs are popular so we can manage our inventory effectively. You can control and manage cookies through your browser settings.

8. MINORS

Our products (Wine Bar Shelves) are intended for adults. Our website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

• Email: support@favofam.com

• Address: 16044 Bull Bat Ln, La Pine, OR 97739, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)