Shipping Policy

Effective Date: February 5, 2026

At Favofam, we understand that ordering furniture online requires a leap of trust. You aren’t just buying a wooden shelf; you are investing in the centerpiece of your dining room, the future home of your vintage collection, and a gathering spot for friends and family. Our mission is to ensure that your Wine Bar Shelf arrives not only quickly but in pristine condition, ready to be mounted and admired.

Because we operate on a Direct-to-Consumer and Ready-to-Ship model with inventory held securely in our facilities, we have total control over the fulfillment process. When you place an order, our team is the one picking, packing, and handing your package to the carrier. Please review our policy below to understand how we handle the logistics of delivering heavy, handcrafted wood furniture to your home.

1. SHIPPING DESTINATIONS

Favofam is proud to offer international shipping to wine enthusiasts and design lovers across the globe. We currently ship to the following regions:

• North America: United States, Canada.

• Europe & UK: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Sweden, Denmark, Finland, Ireland, Switzerland, Norway.

• Oceania: Australia, New Zealand.

Important Note regarding P.O. Boxes: Due to the size, weight, and value of our wooden wine shelves, we strongly recommend providing a physical street address. Many carriers (such as UPS/FedEx) cannot deliver heavy furniture parcels to standard P.O. Boxes. Using a physical address ensures the safest and fastest delivery.

2. PROCESSING TIME 

We know you are eager to get your bottles out of the cupboard and onto the wall. Unlike custom furniture makers that require 6–12 weeks of lead time, we move fast.

• Standard Processing: All orders are processed within 1–2 business days (excluding weekends and US holidays).

• The “White Glove” Inspection: Before any shelf leaves our warehouse, it undergoes a final quality check. We inspect the wood grain consistency, ensure the joinery is tight, and verify that the finish is flawless.

3. SHIPPING RATES & ESTIMATED DELIVERY

Shipping heavy wooden furniture internationally is logistically complex and typically expensive. However, at Favofam, we believe in accessible luxury. We offer a Subsidized Flat Rate, meaning we absorb the significant majority of the actual freight costs to keep your checkout price low.

Free Shipping: We are pleased to offer FREE Standard Shipping on all orders with a subtotal over $599.00 USD.

Please refer to the table below for detailed delivery estimates:

Note: The “Shipping Time” begins after the courier has picked up the package. These are estimates provided by our carrier partners. While we strive for precision, external factors like severe weather, port congestion, or peak holiday volumes may cause slight delays.

4. DUTIES & TAXES (DELIVERED DUTY PAID – DDP)

We want your unboxing experience to be about the joy of the product, not the stress of paperwork. To ensure a seamless experience, Favofam operates on a DDP (Delivered Duty Paid) basis for the international destinations listed above.

• All-Inclusive Pricing: The price you pay at checkout (Product + Flat Rate Shipping) is the final amount.

• We Handle Customs: Favofam calculates and pays all import duties, VAT, and customs taxes on your behalf.

• No Hidden Fees: You will never be asked by the delivery driver or your local customs office to pay extra fees to receive your package. We take care of the bureaucracy so you don’t have to.

5. PACKAGING & PROTECTION (Fortress-Grade)

A wine shelf must be sturdy, but its finish is delicate. Shipping heavy wood items requires specialized packaging to prevent damage from drops, vibrations, or humidity changes during transit. We use a multi-layer protection system:

• Surface Protection: The entire shelf is wrapped in a non-abrasive foam sheet to protect the wood stain and varnish from scratches or rubbing.

• Impact Absorption: We use high-density Styrofoam blocks and reinforced corner guards. The corners are the most vulnerable part of any furniture; our guards ensure they remain sharp and pristine.

• Double-Walled Cartons: We use heavy-duty, double-walled corrugated cardboard boxes that are drop-tested to withstand the rigors of international logistics.

• Hardware Securement: All mounting hardware (screws, anchors) is packed in a separate, secured pouch to prevent it from loose rattling and scratching the wood during the journey.

6. TRACKING YOUR ORDER

• Shipping Confirmation: Once your order is packed and the shipping label is generated, you will receive an email containing your Tracking Number.

• Activation Delay: Please allow 24–48 hours for the tracking link to show active movement. It is normal for the status to show “Label Created” or “Pre-Shipment” while the carrier coordinates the pickup of heavy pallets from our warehouse.

• Monitoring: You can track the progress of your shipment directly via the carrier’s website or through the link provided in your email.

7. DELIVERY RECEPTION & INSPECTION

• Signature Required: For the security of your high-value item, our shipments may require a signature upon delivery. Please ensure someone is available at the address to receive the package.

• Immediate Inspection: Upon delivery, please inspect the exterior of the box before the driver leaves, if possible.

  • If the box looks significantly crushed, punctured, or wet, please take a photo of the box condition immediately.

  • While our packaging is designed to protect against this, external damage is the first clue if there is an issue inside.

8. DAMAGES & ISSUES 

Despite our “Fortress-Grade” packaging, rare accidents can happen in the global logistics chain.

If your shelf arrives damaged, we will make it right.

• Reporting Window: You must notify us within 72 hours of delivery.

• How to Report: Email support@favofam.com with:

  • Your Order Number.

  • Clear photos of the damaged area on the product.

  • Photos of the outer packaging.

• Resolution: We will prioritize your case. We can send a free replacement immediately or issue a full refund. We stand by the quality of our craftsmanship and delivery.

9. ADDRESS CORRECTIONS & UNDELIVERABLE PACKAGES

It is the customer’s responsibility to provide a complete and accurate shipping address (including Apartment, Suite, or Unit numbers).

• Before Dispatch: If you notice an error, email us immediately. We can update the label for free if the package has not left our facility.

• After Dispatch: Once the package is with the carrier, rerouting a heavy furniture item is extremely difficult and often incurs a “Rerouting Fee” (typically $15–$25 charged by the carrier). This fee will be passed on to the customer.

• Returned to Sender: If a package is returned to us due to an incorrect address or because it was unclaimed/refused, the customer will be responsible for the cost of re-shipping.

10. CANCELLATIONS

Because our fulfillment team moves quickly to get orders out the door:

• Cancellation Window: You may cancel your order for a full refund within 12 hours of placement.

• Late Cancellation: If you request a cancellation after 12 hours or after a shipping label has been created, we cannot stop the shipment. You will need to receive the item and initiate a return in accordance with our Return & Refund Policy (subject to return shipping costs and restocking fees).

11. CONTACT US

If you have any questions about shipping times, package weights, or specific delivery requirements, please contact our support team.

• Email: support@favofam.com

• Address: 16044 Bull Bat Ln, La Pine, OR 97739, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)